Frequently Asked Questions
Am I required to sign a contract?
No, at Royal Maids we strive to provide outstanding service that keeps you coming back rather than forcing you to use us.
What forms of payment do you accept?
We accept all major credit cards, check, or cash.
How often should I schedule an appointment?
We customize cleaning schedules to best suit your needs during your in-home consultation.
How can I cancel an appointment?
If you need to cancel or reschedule an appointment, please let our office manager know within 48-hrs of your appointment.
How should I prepare for a cleaning appointment?
To get the most out of your cleaning, we request that you ensure all areas are clutter-free.
I have pets, should I worry?
While we love pets, we ask that you leave them contained to one area during the cleaning. This ensures their well-being as well as limiting interference with the cleaning.
NOTE: Our technicians are not permitted to clean pet waste or flea-infested areas.
Do I need to be home for my appointments?
No, we do not require you to be present for regular appointments. We discuss any special requirements for entering your home during your initial consultation.
Will the same team always be cleaning my house?
As scheduling permits, we try to assign the same technicians to your home to enhance the consistency of our service.
Should I tip the cleaning technicians?
Tipping is never expected, but always appreciated. The outcome on the job does not depend on a tip. The job should be excellent every time.
Can I hire one of the technicians directly?
To avoid any conflict of interest, we ask our technicians to sign a non-compete disclosure upon employment that prevents them from being able to accept work directly from our clients.
No, at Royal Maids we strive to provide outstanding service that keeps you coming back rather than forcing you to use us.
What forms of payment do you accept?
We accept all major credit cards, check, or cash.
- If using credit, we can keep your card on file and automatically process the charge after each cleaning.
- If using check, please make it out to "Royal Maids of Atlanta".
How often should I schedule an appointment?
We customize cleaning schedules to best suit your needs during your in-home consultation.
How can I cancel an appointment?
If you need to cancel or reschedule an appointment, please let our office manager know within 48-hrs of your appointment.
How should I prepare for a cleaning appointment?
To get the most out of your cleaning, we request that you ensure all areas are clutter-free.
I have pets, should I worry?
While we love pets, we ask that you leave them contained to one area during the cleaning. This ensures their well-being as well as limiting interference with the cleaning.
NOTE: Our technicians are not permitted to clean pet waste or flea-infested areas.
Do I need to be home for my appointments?
No, we do not require you to be present for regular appointments. We discuss any special requirements for entering your home during your initial consultation.
Will the same team always be cleaning my house?
As scheduling permits, we try to assign the same technicians to your home to enhance the consistency of our service.
Should I tip the cleaning technicians?
Tipping is never expected, but always appreciated. The outcome on the job does not depend on a tip. The job should be excellent every time.
Can I hire one of the technicians directly?
To avoid any conflict of interest, we ask our technicians to sign a non-compete disclosure upon employment that prevents them from being able to accept work directly from our clients.
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